Frequently Asked Questions
The colourful, the practical, and the just-in-case.
About Sandra Gale Studio
Who is Sandra Gale?
I’m an Adelaide-based artist making colourful, joyful art for people who are done fitting in.
My work celebrates individuality, self-expression, and the beauty of being unapologetically yourself. I create original art, gifts, and wearables for women who refuse to shrink and want their home (and wardrobe) to reflect their energy.
Local & Ethical Production
Is your art and merch Australian made?
Mostly!
All original art, prints, candles, and greeting cards are designed and made here in Australia.
T-shirts are ethically produced overseas, then printed on demand here in Australia to reduce waste.
Are the clothes ethically made?
Yes, as much as I am able to check, they’re made by a supplier committed to ethical practices across their supply chain. If you’d like more details, just reach out. I’m happy to share what I know.
Orders & Shipping
When will my order be shipped?
Most stocked items are packed within 2-3 business days, but here’s what to expect:
Original Art: Most pieces are ready to go, but if framing is required, please allow 2–3 weeks.
T-shirts & Prints: Printed to order. Please allow about 7 days for production before dispatch.
Candles & Cards: Usually ship within 2–3 business days.
How much is shipping?
Australia: $9.90 flat rate, or free shipping on orders over $70.
Express: $20 (Australia only).
International: Calculated at checkout. Customs duties may apply depending on your country.
How long does delivery take?
Within metro areas in Australia, most parcels arrive in 2–5 business days.
Remote areas may take a little longer.
International delivery times vary based on your location and customs.
Who do you ship with?
I use a mix of Australia Post and Sendle depending on what’s fastest and safest for your package.
Returns & Refunds
What’s your returns policy?
I want you to love what you ordered, truly.
If something’s not quite right, I’ll always do my best to make it better.
Damaged or incorrect items?
Please email me within 3 days of delivery, with a photo of the item and the packaging.
I’ll either refund or replace it (depending on stock levels), and I’ll cover return shipping.
Change of mind?
Because most of my products are either one-of-a-kind or made to order, I don’t offer refunds for change of mind.
Original art + Prints
Shipping art is expensive and fragile, so returns aren’t available unless something goes wrong.
But I can minimise the risk by sending you a mock-up of how a piece will look in your home, just email me a photo of your space.
T-shirts
T-shirts are printed just for you, so I can’t offer returns for change of mind.
If you're unsure about size or fit, send me an email before ordering, and I can pre-approve an exchange.
And of course, if there’s any issue with the print or product, I’ll make it right.
T-Shirt Size Guide
To help you find your perfect fit
| Size | Length (inches) | Chest (inches) |
|---|---|---|
| XS | 27 | 31 – 34 |
| S | 28 | 34 – 37 |
| M | 29 | 38 – 41 |
| L | 30 | 42 – 45 |
| XL | 31 | 46 – 49 |
| 2XL | 32 | 50 – 53 |
| 3XL | 33 | 54 – 57 |
T-shirt Sizing Help
Here’s how to find your perfect fit:
My tees are unisex and slightly boxy, so they suit most body types and are lovely worn fitted, loose, or oversized.
Compare to a tee you already love:
Lay it flat and measure across the chest and shoulder to the hem. Match it to the chart.
Take your measurements:
Length: From the collar seam to the bottom hem.
Chest: Across the fullest part of your chest (keep the tape horizontal).
Candle Details
How long do your candles burn?
Up to 70 hours—if you follow the candle care card included with every candle. Trim the wick, let the wax pool, and keep away from drafts for the best results.
Can I refill my candle jar?
Yes, if you're in Adelaide. I happily offer candle refills to help reduce waste. You can drop your jar off and pick it up from me in Campbelltown.
Refills are $25, and I’ll top it up with the same gorgeous scent and artwork label.
Outside of Adelaide?
Technically, yes, but shipping candles gets pricey. It’s usually between $15–$25, depending on where you live. That means it can end up costing more than just buying a fresh one, which isn’t very fun for anyone.
If you’re super keen, send me a message and I’ll happily give you a shipping quote and walk you through the process.
Restocks & Sold Out Items
When will an item be back in stock?
Candles: Usually restocked within a few days.
T-shirts: Are limited edition or print-on-demand. If your fave is sold out, it’s likely gone for good. Join my email list to be first to hear when new styles drop.
Original art: Every piece is one-of-a-kind. If something speaks to you, don’t wait!
Still Curious?
Have a question I didn’t answer here?
Reach out any time, I’m always happy to help.
